Shipping Policy

DELIVERY POLICY

For anything delivery or order-related please email support@sipsberlin.com 

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Unless otherwise agreed before the contract is concluded, the goods will be delivered to the address and / or person in our delivery area within Europe by the buyer during the ordering process. Deliveries to other countries / people are excluded.

Please note that goods that are subject to youth protection regulations (e.g. tobacco products, alcoholic beverages, etc.) are only delivered to buyers of legal age (i.e. people over the age of 18) who have to identify themselves with an identity card upon delivery. The ordered goods will not be delivered to persons under the age of 18. In addition, the goods ordered are only delivered to the customer personally. For this purpose we are entitled to request the presentation of an identity card or a comparable official document (passport, driver's license, etc.) upon delivery. If the delivery cannot be handed over due to insufficient age verification and / or insufficient personal identification, the additional costs for the return of the order are to be borne by the customer. The age of majority must also be confirmed during the ordering process.

The date of delivery of the goods to the buyer by the seller is specified by the buyer when placing the order.

Delivery times for custom-made products are agreed separately with the buyer.

Delivery only takes place against payment of the agreed shipping costs.

We would like to point out that the seller bears the risk of loss or damage to the goods during transport, regardless of transport insurance, provided that the buyer is a consumer within the meaning of Section 13 of the German Civil Code (see Section 1, Paragraph 5 of the General Terms and Conditions).

If the buyer is an entrepreneur within the meaning of Section 14 of the German Civil Code (see Section 1, Paragraph 6 of the General Terms and Conditions), the risk of accidental loss or damage to the goods on the dispatch route is transferred to the buyer when the goods are handed over to a carefully selected transport company if one is used. This also applies if the service is provided in several parts.

If several goods are ordered, the delivery takes place uniformly. Unless otherwise agreed, partial deliveries are generally not possible. At the customer's request can be made a partial delivery. In this case, the additional costs incurred for shipping are borne by the buyer.