Refund Policy

RETURN POLICY

Cancellations received a minimum of 24 hours before delivery will receive a 100% refund on the payment method used.

We do not currently offer refunds for products that have already been delivered. Our wines are living products that evolve over time so it is possible some may present defects which is all part of the natural wine process. If you are unsatisfied with any products or if you receive a number of wines that present a defect we would like to know. Please contact us and we will be happy to discuss this with you on a case by case scenario.

If you are not at home when the delivery is scheduled there will be an option to rearrange the delivery at a different time. The exact cost of which will be determined on a case-per-case basis.

For all cancellation or refund queries please get in contact with hello@sipsberlin.com.